We are happy to accept
returns for unwanted items within 28 days of delivery.

If you would like to return
your order for a refund (excluding your delivery charge), then please contact us at info@jennyslinens.com  with your name, order reference number, and a short reason why you'd like to return.

One of our team will then reply with all the relevant information you require, including the returns address, and a returns reference number if applicable.

It is essential that you inform us before returning any order so we can provide you with the correct returns address and for us to expect your parcel. Failure to inform us could result in the loss of your parcel once it arrives back at its destination.

Any goods that you return will be at your own cost and must be in the same condition as which they were received. New, unused and in their original  undamaged packaging, with all manufacturers labels still attached so they can be returned to stock and re-sold.

The goods are your responsibility until signed for when they reach their returns destination so please make sure all parcels are well packaged to avoid damage in transit.

The returned items will be checked over upon receipt and the applicable refund issued.

If we inspect the goods and conclude that they are not the same condition as they were when they left, we will be unable to provide you with a refund. If this is the case, we will
notify you and you will be responsible for collecting the goods.

Yes, you can exchange your goods.

Simply return your unwanted goods in line with our returns and refunds policy, and place a new order for your required goods.

Extra special care is taken to ensure all products are well wrapped and securely packaged to help prevent damage, but occasionally things can still go wrong. But that's ok, our customer service is where we really shine!

If your order has arrived damaged, broken, is missing, or the incorrect item, we will send you a replacement free of charge,
as quickly as possible.

My goods have arrived damaged

If you notice the outer box is damaged upon delivery, then please report this to the delivery driver.

Once you have taken delivery, unpack your goods and inspect them. If you notice any damage to the product, then please email us at info@jennyslinens.com   providing your name, order reference number and pictures of the damage to the product and outer packaging, if applicable.

This isn't what I ordered

Please check the product code for the item you've received against your order, or if possible, provide us with any pictures so we can see what you have. If you have received the wrong product, we may arrange a suitable time with you to get it collected.

If you would like to cancel your order then you must email us at info@jennyslinens.com  as soon as possible providing your name
and order reference number.

Under the distance selling regulations, if you buy online, or over the phone you are entitled to cancel your order / return the goods for a full refund including any delivery costs, within 14 days from the delivery of your order. This is known as the 'cooling
off period'.

If you would like to return the goods after the 'cooling off period' has expired then please contact us at info@jennyslinens.com  with your name, order reference number, and a short reason why you would like to
return.

When you find a product you wish to purchase, click the 'Add to Basket' button on the product page. A small box will appear in the middle of the screen summarising the product details and the price. Within that box it will ask you if you wish to 'continue shopping' or 'go to basket', click on whichever is relevant to your order. You may review your items in your basket on the Basket Page at a glance, amend quantities or
delete a product from the basket if you wish. From here click the green 'Checkout' button to proceed to the checkout. 

The One Step Checkout

Once in the checkout you can clearly see where to enter the following details:-

1. Your details and billing address (enter the address as it appears on your card statement). If your delivery address differs from your billing address, simply un-tick the box saying 'Ship to the same address' then the new delivery address box will appear for you to fill out with the new address details.

2. Shipping/Delivery cost will either state you have 'free delivery' when you spend over £75. Shipping costs are £4.75 on orders up to £75  (applicable to UK Mainland).

3. Payment Method – Select which method of payment you require (e.g. Paypal, Googlepay, Applepay). Click on your chosen option where you will be able to enter your credit card details.

4. Before clicking the 'confirm button' you can still review your order. The one stage checkout should take no longer than 2 minutes from start to finish and the order is now completed.

5. You will now receive an email confirming your order details, along with your order reference number which you will need to identify your order in any communication with us.